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07811 398 408



IT Solutions, The Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ

07811 398 408  |  |

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We offer invaluable remote support to all of our customers.  We can, with your permission and instigation, remote into your computer and resolve most problems.

Remote via PIN number/website

This is a one-off remote session that will direct you to a website, we then issue a PIN number to enter.

We have two methods of remote support:

Remote Via Calling Card Software

This is a small program installed onto your computer which you can then use again for future remote supports.

We offer monthly support contracts that will allow you to budget for your IT costs.  The plan covers support on your equipment, worked out as follows:


  • £22.50 per server

  • £18.00 per PC/Laptop

  • £11.00 per router

  • £4.00 per printer


All on-site visits charged at £35.00 regardless of how long the job takes (providing it’s supporting the equipment covered in the contract).  NB  on-site visit costs may increase depending on distance from BS16 2QQ.

Support Contracts

Remote Support

Remote support is included in our support contracts.  Non support contracted customers are charged at £35.00 per hour and rounded to the nearest half hour after the first hour.

Remote Support via PIN No. Download Calling Card